Customer Escalation Triage

Active

Detect urgent customer issues, classify impact, and coordinate follow-up.

Selected node configuration and workflow JSON.

Trigger

Slack message

Listen for new messages in #support-enterprise.

Config

{
  "provider": "Slack",
  "channel": "#support-enterprise"
}

Trigger

New Slack message in #support-enterprise

Version History

Version 8

Current

Maya Chen - Today, 10:58 AM

Added Salesforce account-tier enrichment before escalation branch.

Version 7

Stable

Jordan Lee - Yesterday, 05:12 PM

Pinned Jira incident template and Slack digest format.

Version 6

Archived

Sam Rivera - May 12, 2026

Initial Llama severity classifier for enterprise support channel.